Return and Refund Policy
At TogDrop Solutions, we want you to be confident in your purchase. If you need to return an item, we’re here to help make the process as simple as possible.
Returns may be requested within 10 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return:
- Items must be returned in their original condition and packaging
- Items must include all original components and accessories
- The customer is responsible for return shipping costs
- For orders that qualified for free shipping, the actual outbound shipping cost may be deducted from the refund amount
- Refunds will not be issued until the returned item has been received and inspected
- A restocking fee of up to 10% may apply to opened or used items
- Items showing heavy use or damage that prevents resale may not qualify for a refund
- Items returned without an order number or proof of purchase may not qualify for a refund
- Products must be postmarked within 5 days after return authorization has been issued.
Shipping Damage or Missing Items
Please inspect your order upon delivery.
Claims for items damaged during shipping or missing items must be reported within 3 days of delivery. Photos of the packaging and products may be required to process the claim.
Please retain all original packaging materials until the issue has been resolved.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made products
- Clearance or closeout items
- Refurbished products
- Repair parts
- Products no longer in resalable condition
- Products damaged through misuse or excessive wear
Return Process
To begin a return request, contact us at:
Email: info@togdrop.com
Phone: 470-416-9593
Please include:
- Your order number
- A description of the reason for return
- Photos if applicable
Once your return is approved, return instructions will be provided. Customers may use their own shipping method or request a return label, in which case return shipping costs may be deducted from the refund.
Refund Processing
Once the returned merchandise has been received and inspected, refunds are typically processed within 3 to 5 business days.
Refunds are issued to the original payment method. Depending on your financial institution, it may take additional time for the credit to appear on your statement.
Packages refused by the customer may be refunded less shipping charges and any fees incurred by TogDrop Solutions.